Warba Insurance Company, as part of its Corporate Social Responsibility commitments and its digital transformation blueprint, last week launched its online appointment booking system in collaboration with Skiplino, a leading provider of virtual queue solutions.
The Covid19 impacted the globe and while all countries are easing their lock down measures, people are still worried about returning to their normal life. Safety measures are paramount, our clients and the public demand their day-to-day interactions with the wider economy are safe and secure, which is why Warba Insurance Company moved to provide a safe and hassle free environment for its clients who wish to visit its branches in person. In addition to providing all of the hygiene measures prescribed by the Ministry of Health and complying with all the Council of Ministers recommendations, WARBA decided to go a step further and leverage state-of-the-art technology to ensure the safety of its clients while providing them with a seamless service in its branches. Warba is deploying Skiplino, a virtual queue management system that enables it to manage the flow of clients into its physical branches. Clients can download the application onto their mobiles and in few easy steps book and confirm their appointments. This way, social distancing requirements can be easily met while ensuring that clients can still have their business done at a minimum level of health risk.
Meshari Al Nasheet, Head of Sales, Distribution and Operational Underwriting at Warba commented: “We are extremely pleased to see the concerted efforts of our teams in setting up Skiplino for enhancing our customer service experience with a seamlessly and safely way that exceeds our expectations. This is one of many projects going on currently at Warba to transform the company digitally and leverage technology to deliver better quality products and services to our client base”. Khaled Almutawa, Deputy Head of Sales, Distribution and Operational Underwriting said: “It is inevitable for the growth of any company nowadays to adopt new digital solutions, in this case we are even more satisfied that Skiplino enables us to deliver on our corporate social responsibility goals as well”.
For over 4 decades, Warba Insurance Company has been serving the individual and cooperate community with the highest standards while delivering insurance solutions in a personalized attention with a peace of mind to its customers.
